Guarantee information
FACOM takes great pride in crafting the highest quality tools and our century-long tradition of manufacturing sophisticated French instruments of precision is testament to our commitment to producing only the best. When you choose FACOM, you can trust that you are getting the very best of the best, and our guarantee ensures that you can use our tools with confidence and peace of mind.
As a symbol of our dedication to quality, we offer a variety of guarantees, as varied as the products they serve. The length of the guarantee provided is dependent on the specific product you’ve purchased, so please refer to the corresponding product detail page on this website, or contact us, to confirm.
Lifetime Replacement Guarantee*
If your product becomes defective due to faulty materials or workmanship within its lifetime, we guarantee to replace the item free of charge.
Lifetime Repair Guarantee*
If your product becomes defective due to faulty materials or workmanship within its lifetime, we guarantee to repair the item free of charge.
5 Year Guarantee*
If your product becomes defective due to faulty materials or workmanship within 5 years from the date of purchase, we guarantee to repair or replace the item free of charge.
3 Year Guarantee*
If your product becomes defective due to faulty materials or workmanship within 3 years from the date of purchase, we guarantee to repair or replace the item free of charge.
2 Year Guarantee*
If your product becomes defective due to faulty materials or workmanship within 2 years from the date of purchase, we guarantee to repair or replace the item free of charge.
*Terms & Conditions
Any product claimed to be defective will be repaired or replaced, dependent on the warranty provided, free of charge if when returned to us carriage paid, examination confirms such defect - we reserve the right to repair tools, or replace defective parts only, rather than replace the complete article.
The warranty terms do not extend to fair wear and tear, in particular of wearing parts, failure to use the product for its intended manufactured purpose or in accordance with our instructions, neglect or inadequate maintenance on the part of the user.
Stanley Black & Decker, Inc. reserve the right to inspect all tools being claimed under warranty. Where products come with limited warranty periods, Stanley Black & Decker, Inc. reserve the right to request proof of purchase to ensure that the product in question falls within the warranty period.